Input: The microphone picks up the sound

Amplification and processing: The sound is amplified
and processed internally

Output: The loudspeaker (receiver) broadcasts the 
sound to your ear.

Check to see that it is turned on (M=Microphone or the normal on position)

Replace the battery

Clean the sound outlet (where the loudspeaker is located).  This is the part of the hearing aid that goes into your ear.  It frequently becomes blocked with wax.  Use a soft brush to remove wax and debris.  Never push sharp objects into the loudspeaker housing as this may permanently damage the hearing aid.  If you are unable to remove the debris yourself, contact us for service.

Clean the microphone opening,  The microphone is on the outside and may also become blocked with debris.  Use a brush or blow gently across it with air to remove debris.  Do not insert sharp objects as this may permanently damage the hearing aid.

Clean the battery contacts.  You may use a small amount of alcohol on a cotton swab to remove oil and debris from the battery contacts. 

Reposition the hearing aid.

Check your ears for excess cerumen.

Contact Audible Difference to have the physical fit of the instrument checked.  Your ears keep growing over time.  It is not unusual to need the fit tightened after a year or two of use.

Check the microphone and receiver for debris.

Check for occluding earwax.

Contact us to determine if the decrease in performance is due to a change in hearing instrument performance or a change in your hearing.

Clean your battery contacts.

Your hearing instruments will last longer if kept clean and properly serviced.  See us twice a year to have your ears and hearing instruments cleaned and checked.  Other tips to keep your hearing instruments in good shape:

Use a desiccant or Dry and Store every night to keep the sound of your instruments crisp and clean.

Moisture and heat are the enemies of hearing instruments.

Remove the battery if you are storing the hearing instruments for an extended period of time (longer than a few days).

Keep hearing instruments out of reach of pets and young children.

Do not immerse in water (no showers or swimming with your hearing aids).

Remove your hearing instruments before going to the hair stylist.  Not only is moisture bad for your hearing instruments, but hairspray and chemicals found in the stylist’s shop are abrasive to the delicate microphones and receivers.